Solana Lifetime Guarantee & Protection Plan

At Solana Jewelry, we believe every piece should be made to last.

We stand behind the quality and craftsmanship of every piece we create. If your Solana Jewelry piece experiences a manufacturing defect or craftsmanship issue during normal wear, we'll make it right.

Lifetime Guarantee (Included With Every Order)

If your jewelry breaks due to a manufacturing defect or craftsmanship issue, we will replace it free of charge.

If your original style is no longer available, we'll send you another piece of equal value.

To request a replacement, simply send us:

• Your order number
• A photo of the damaged item

You can send your request through our Contact Page or by replying to your order confirmation email.

We'll take care of the rest.

Covered Under Our Lifetime Guarantee

✔ Broken clasps caused by manufacturing defects

✔ Broken chains caused by craftsmanship issues during normal wear

✔ Manufacturing defects

✔ Loose or missing stones caused by craftsmanship

Not Covered Under Our Lifetime Guarantee

• Lost or stolen jewelry

• Accidental damage

• Damage caused by misuse, improper care, or exposure to harsh chemicals

• Modifications or repairs made by another jeweler

• Normal cosmetic wear over time, including scratches, fading, or plating wear

One Complimentary Lifetime Replacement

Our Lifetime Guarantee includes one complimentary replacement per eligible jewelry piece.

Once a replacement has been issued under this guarantee, the replacement item is considered the final warranty replacement and is not eligible for additional warranty claims.

This guarantee applies only to the original purchaser and is non-transferable.

Solana Jewelry reserves the right to verify all warranty claims and determine eligibility before approving a replacement.

Solana Damage Protection Plan (Optional)

Extra Protection For Life's Unexpected Moments

Your jewelry is made for everyday wear, but accidents happen.

For a small one-time fee at checkout, you can add the Solana Damage Protection Plan and receive additional coverage beyond our Lifetime Guarantee.

What's Included

✔ Protection against accidental damage

✔ One accidental damage replacement

✔ Priority claim processing

✔ Peace of mind knowing your favorite pieces are protected

Examples of accidental damage may include:

• A chain breaking from an unexpected accident

• A clasp damaged through accidental impact

• Jewelry damaged during everyday activities

Not Covered Under The Protection Plan

• Lost or stolen jewelry

• Intentional damage

• Damage caused by improper care or misuse

• Modifications or repairs made by another jeweler

• Normal cosmetic wear, including scratches or natural plating wear over time

How To Request A Protection Plan Replacement

Simply send us:

• Your order number

• A photo of the damaged item

Our team will review your request and guide you through the replacement process.

Our Promise

Our goal isn't just to sell jewelry it's to create timeless pieces you'll love wearing for years with confidence.

Thank you for choosing Solana Jewelry.