Shipping policy

Shipping Policy

Last updated: June 2026

At Solana Jewelry, we work hard to get your order to you as quickly as possible. Please review our shipping policy below for important information about processing times, delivery estimates, and shipping rates.

Order Processing

All orders are processed within 2-4 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day.

You will receive an email confirmation immediately after placing your order, and a shipping confirmation with tracking information once your order has been dispatched.

Shipping Methods & Rates

• Free Standard Shipping (2-4 business days) - FREE on all orders

• Express Shipping (1-3 business days) - $5.95

• Express Shipping + Package Assurance (1-2 business days) - $10.95

Delivery Estimates

Delivery estimates begin from the date your order is shipped, not the date the order is placed. Please allow 1-2 business days for processing before your order is dispatched. Delivery times may vary during peak seasons, holidays, or due to carrier delays outside our control.

Package Assurance

Our Express Shipping + Package Assurance option provides protection against lost or damaged packages in transit. If your package is lost we will resend your order.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your order directly through our website or via the carrier's tracking portal.

Incorrect Shipping Address

Please ensure your shipping address is correct at the time of checkout. Solana Jewelry is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your address, please contact us immediately at contact@shopsolanajewelry.com. We will do our best to correct it if the order has not yet shipped.

Lost or Stolen Packages

Solana Jewelry is not responsible for lost or stolen packages once marked as delivered by the carrier. We recommend selecting Express Shipping + Package Assurance for added protection. If your package is marked delivered but you have not received it, please contact your local post office and reach out to us at contact@shopsolanajewelry.com.