After your order is shipped, you will receive an automated confirmation email with tracking information. You can also visit this page for tracking details. Please note: some carriers may not have tracking information available for up to 24 business hours after the order has shipped.

Solana Jewelry shipments do not require a signature upon delivery, except on orders over $1,000.00. While all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product. Occasionally, a carrier will mark a package as delivered before it makes it to your doorstep, so please allow an additional one to two business days for delivery. If you receive a "delivered" message from our carrier but do not receive your package within the next 2 business days, please contact the carrier after you've checked the entire premise of your home. 

Email us at contact@shopsolanajewelry.com with a description of the items missing from your order and your order number. We will get the missing item(s) to you as soon as possible.

Contact our customer service team via contact@shopsolanajewelry.com with your name, order number and updated shipping address as soon as possible. In the case that your order has not been shipped yet, we will update your shipping information.

Free gifts with purchase are available only during the advertised promotional period and while supplies last. No promo code is required unless otherwise stated.

Free gift offers cannot be applied to previous purchases or orders placed outside the promotional period. Free gifts have no cash value and cannot be returned, exchanged, or redeemed for cash or store credit.

Unless specifically stated, free gift promotions cannot be combined with other promotional offers, discount codes, loyalty rewards, or coupons.

Gift card purchases do not count toward the minimum purchase amount required to qualify for a free gift.

If the advertised free gift becomes unavailable, Shop Solana Jewelry reserves the right to substitute it with a gift of equal or greater value.

We reserve the right to modify or discontinue any free gift promotion at any time without prior notice.

We accept many forms of payment at Melinda Maria! You can use Debit/Credit Card, PayPal, Shop Pay, Amazon Pay, Afterpay, Apple Pay, Google Pay, and Venmo. Sorry, we are not able to split payment between two methods for a single online order.

We process all orders within 1–3 business days. Shipping times vary by destination and will be shown at checkout. Once your order ships, you'll receive a tracking number by email.

Yes! We ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout.

Our Lifetime Guarantee covers manufacturing defects that occur during normal wear, including issues such as broken clasps, defective chains, or craftsmanship defects. It does not cover lost items, accidental damage, misuse, or normal cosmetic wear.

Simply contact our support team with your order number and clear photos of the issue. We'll review your request and guide you through the replacement process.

If your order hasn't been processed yet, contact us as soon as possible. We'll do our best to accommodate your request.

We accept returns within 14 days of purchase date. To be eligible for a return, your item must meet the following conditions:

• Item is in its original, unworn condition
• Item is free from damage, scratches, or signs of wear.
• Item is returned in its original packaging
• Proof of purchase is included

Some of our collections are produced in limited quantities. If a piece is unavailable, we may restock it based on demand, but we can't guarantee every design will return. If you find something you love, we recommend purchasing it before it's gone.

Our jewelry is crafted with premium 316L stainless steel and finished with 18K PVD gold plating for exceptional durability and long-lasting shine. Our pieces are nickel-free, lead-free, and hypoallergenic, making them suitable for most sensitive skin.

Many of our designs feature high-quality cubic zirconia stones, carefully selected for their brilliant, diamond-like sparkle.

Our jewelry is designed for everyday wear and is water-resistant, tarnish-resistant, and backed by our Lifetime Guarantee.

Keeping your jewelry looking its best is simple. Gently wipe each piece with a soft, lint-free cloth after wearing to remove oils and residue. For a deeper clean, wash with warm water, mild soap, and a soft cloth, then dry thoroughly before storing.

To help preserve its shine, avoid contact with harsh chemicals such as bleach, chlorine, perfumes, lotions, and household cleaners. When not in use, store your jewelry in a dry, cool place.

Our pieces are designed for everyday wear with durable, tarnish-resistant materials, but a little care will keep them looking beautiful for years to come.

Yes! Our jewelry is designed for everyday wear. Thanks to its durable, tarnish-resistant materials, you can confidently wear it while working out, showering, or swimming.

To keep your jewelry looking its best for years to come, we recommend rinsing it with fresh water and drying it thoroughly after exposure to chlorine, saltwater, or sweat. This simple care routine helps preserve its shine and finish over time.

Every piece is backed by our Lifetime Guarantee, so you can wear it with confidence every day.