Questions, Answered.
Everything you need to know about Solana jewelry, personalization, shipping, returns, and warranty coverage.
FAQ
Products & Materials
How should I car for my jewelry?
Use a soft, dry, non-abrasive cloth and store pieces separately to reduce scratching and tangling. Avoid abrasive cleaners.
Does the warranty mean unlimited replacements?
No. Solana warranty includes a one-time replacement. See more...
How do I submit a warranty claim?
Contact Us here. Be ready to provide your order information, a description of the issue, and clear photos. Submitting a claim does not automatically confirm eligibility.
What does the lifetime warranty cover?
Solana jewelry is supported by a Lifetime Warranty for eligible issues. Final coverage, exclusions, and claim instructions must be confirmed in the warranty policy before launch.
Is Solana real gold?
No. Solana gold pieces are finished with genuine 18K gold plating; they are not solid gold. Check each product’s materials information before purchase because the underlying construction has not been confirmed for every piece.
Is Solana jewelry made for everyday wear?
Yes. Solana pieces are designed for effortless everyday wear and made to keep up with your daily routine. Follow the product-specific care instructions to help protect the finish.
How can I see my correct size?
Visit our sizing guides here.
Shipping
What if I entered the incorrect shipping address?
Contact our customer service team here with your name, order number and updated shipping address as soon as possible. In the case that your order has not been shipped yet, we will update your shipping information.
What if I am missing items from my order?
Contact Us with a description of the items missing from your order and your order number. We will get the missing item(s) to you as soon as possible.
What do I do if my tracking update says "delivered" but I did not receive my package?
Solana shipments do not require a signature upon delivery, except on orders over $1,000.00. While all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product. Occasionally, a carrier will mark a package as delivered before it makes it to your doorstep, so please allow an additional one to two business days for delivery. If you receive a "delivered" message from our carrier but do not receive your package within the next 2 business days, please contact the carrier after you've checked the entire premise of your home
How can I track the status of my order?
After your order is shipped, you will receive an automated confirmation email with tracking information. You can also visit this page for tracking details. Please note: some carriers may not have tracking information available for up to 24 business hours after the order has shipped.
Where does Solana ship?
Solana currently ships only within the United States.
How quickly will my order arrive?
Orders are planned for same-business-day dispatch, followed by USPS delivery that typically takes 2–3 business days. Final order cutoffs, holidays, exceptions, and any processing needs must be confirmed in the published Shipping Policy.
Will I receive tracking information?
Yes. All shipments include a tracking number. Tracking details should be sent after the carrier accepts the package.
Is my shipment insured?
Yes. Solana shipments are planned to be insured for added peace of mind. The final policy should explain the process for reporting a lost or damaged shipment.
Returns & Exchanges
What is the window for returns?
Solana offers a 30-day return window. The final Returns Policy must define when the window begins, item-condition requirements, exclusions, and responsibility for return shipping.
Can I exchange an Item
Yes! We offer hassle-free exchanges within 14 days of delivery. Items must be unworn and in their original condition and packaging.
Simply contact us here with your order number and the item you’d like to exchange, and we’ll help you with the next steps.
Still need help?
Send us your question and the Solana team can follow up with you.
